Posts tagged as:

customer service

Vlog – How To Be More Successful Than Microsoft (hint: Make it easy for people to give you money.)

November 30, 2009

Our Black Friday Sale Ends December 1 at Midnight! There’s still time to get in on the love, and have us solve your technology problems! Get 20% off all of our technology coaching packages. Today’s Vlog is brought to you by two crappy buying experiences I had over this holiday weekend: Summary For The Video [...]

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Return on Investment (or: How love puts food on your table.)

November 9, 2009

I’m always in the pulpit on this blog about giving value without demanding a return – but sometimes it really is nice to get something back for all your efforts. And let’s face it – none of us would be in business if we didn’t want something. Figuring out what investments you’ve made and what [...]

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How NOT to SEO. (In which I receive a crappy pitch from a John.)

November 4, 2009

Yesterday I received what was possibly the worst email pitch I’ve ever gotten. It looked like this: from SEO Services sender-time: Sent at 12:40 AM to: info@inspir-it.com date: Mon, Nov 2, 2009 at 12:40 AM subject: Regarding Link Request Dear Webmaster, I have visited your site http://www.inspir-it.com and found it quite impressive. I am in [...]

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Puppet Shows and Overnight Success

November 3, 2009

I don’t usually listen to people’s conversations while I’m on the subway. Two men stood by the door talking. The younger guy – obviously upset by a conversation he’d been having with an artist friend of his – was complaining loudly about some success or other that the arrogant SOB had had. The older guy [...]

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Is Your Sales Funnel More Like a Sales Sieve?

November 2, 2009

I want to adopt a Golden Retriever. By all accounts, I’m a fantastically qualified candidate. I have extensive dog ownership experience, have trained several dogs (including greyhounds straight off the racetrack, who had never even seen a house before), and have volunteered for years at various breed rescues. I work from home all day, and [...]

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Things Entrepreneurship Teaches You (or: OMG Darth Vader’s in that cave!!)

October 29, 2009

I’ve been working on side projects all week instead of what I ought to be working on. Instead of what I’d like to be working on. Why have I been working on side projects all week? Because Darth Vader is in that cave, and I’m scared to go in. If you haven’t seen the original [...]

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Doctors vs. Lawyers. Changing Incentives. (And a survey!)

October 6, 2009

“IT Guys” suffer from an image problem. We’ve all seen the stereotype of the sleazy, ambulance-chasing lawyer who combs hospital emergency rooms looking for accident victims. Finding someone in pain, he offers them the “solution” to all of their problems in return for a hefty fee. The lawyer isn’t invested in the victim’s long-term recovery [...]

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“Nonspecific Issues” and Helplessness as the Root of Self-Doubt

August 11, 2009

This week, James and I have been troubleshooting some “nonspecific issues” on a client site. Or, rather, the issues that the users are experiencing are specific, but the cause(s?) is/are not easily pinpointed. These kinds of things are far and away the most frustrating ones to encounter – both for us and for our clients. [...]

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